Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for their own shipping costs unless the item is defective. Non-defective items must be returned in fully resalable condition, unopened in its original packaging.

To start a return, please contact us at hello@catloafrecords.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We can only accept returns from Canada and the United States.

For any questions, send us an email at hello@catloafrecords.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and issue you a return shipping label.

Refunds will be issued once the item is received and we have verified the issue. We are unable to send replacements at this time.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and a refund has not yet been issued, please contact us at hello@catloafrecords.com